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GENERAL FAQ
What is your return/exchange/cancellation policy for Flow Products?
Upon ordering products from the website, the items will be shipped within 3-7 business days unless otherwise stated on the top of the website, for studio closures. Once the items leave the studio, the artist is not liable for lost, delayed, or damaged shipments. Unused and unopened orders may be returned within 10 days of receipt for a refund. Once we receive the returned products, the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale or items with coupon codes cannot be returned. Please note this only applies to FLOW products.
How does the shipping work?
For products coming from our shop, our products are shipped via J&T Express from MY for regular shipping for all orders, from Shah Alam, Malaysia and international orders. Customs/duties/taxes may be charged to customers at the discretion of the border officials, and this is beyond our control.
Are your products available to ship anywhere in the world?
Yes, they are, as long as J&T Express would ship to them.
What is the currency that the items are in your shop?
The items are in MYR.
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